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Thank you for shopping at spycameraindia.com. We strive to provide you with high-quality products and excellent customer service. This Returns and Refunds Policy outlines the guidelines and procedures for returning or refunding items purchased from our website. Please read this policy carefully before making a purchase.
Returns and Refunds Eligibility:
1.1 We accept returns and provide refunds only for products that have manufacturing defects or are damaged during transit.
1.2 If the item you received is faulty, defective, or damaged, you must notify us within 48 hours of receiving the product. Please contact our customer support team at +91 11 41882099 to initiate the return process.
Non-Returnable and Non-Refundable Items:
2.1 We do not accept returns or provide refunds for products that do not have any manufacturing defects or transit damages.
2.2 Items that are in perfect working condition and have no issues will not be eligible for return or refund.
Return Process:
3.1 To initiate a return, contact our customer support team within 48 hours of receiving the product, as mentioned in section 1.2.
3.2 Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
3.3 The product must be returned in its original packaging, along with all accessories and documentation included in the original shipment.
3.4 The returned item must be shipped to the designated return address provided by our customer support team.
3.5 You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure that the item is delivered successfully.
Refund Process:
4.1 Once we receive the returned item and confirm its eligibility for a refund, we will process the refund within [insert number of business days].
4.2 Refunds will be issued using the original payment method used for the purchase.
4.3 The refund amount will exclude any shipping charges incurred during the initial purchase or return.
Exchanges:
5.1 We do not offer direct exchanges for products. If you wish to exchange a product, you must follow the return process as outlined in section 3 and place a new order for the desired item separately.
Cancellation Policy:
6.1 Once an order is placed on our website, it cannot be canceled unless there are exceptional circumstances. Please contact our customer support team immediately if you need to cancel your order.
Customer Support:
7.1 If you have any questions or require assistance with the returns and refunds process, please contact our customer support team at +91 11 41882099. Our team will be happy to assist you.
• Our reverse pick-up facility is currently not available.
• Self-ship: Customer will have to self-ship the product(s) back to us, to reach our Returns Department.
• K74A, Basement, Kalkaji, New Delhi 110019 India
• Bank transfer from account into customer account. Customer need to provide bank detail.
• Transfer via paytm.
• Other payment option as available
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 9999332099 | 9999332499
By email: info@spycameraindia.com
By visiting this page on our website: Contact us